Back To Blog

FAQs About 3Dental During COVID-19

27 March 2020

Are 3Dental open during the coronavirus outbreak?

We are limiting personal contact to reduce the spread of the COVID-19 coronavirus. During this time, 3Dental clinics will be open with reduced hours, limited staff and additional safety protocols to see patients for essential treatments and emergencies.

This page will layout guideline information for different situations and procedures. If you have questions or feel that you require essential or emergency treatment, call the clinics during opening hours.

They will be able to provide the best advice about your situation. We are all in this together.

3Dental will do our best to take care of the needs of our patients while maintaining the best practices to ensure the health and safety of our patients and our staff.

When are 3Dental open?

We have decreased our opening hours and are working with significantly reduced staff numbers. We have put safety procedures in place and are screening patients who enter the clinic and will follow recommendations put forward by the WHO and HSE.

Our clinic opening hours are:

  • Dublin: 9am-2pm, Monday-Saturday
  • Limerick: 9am-1pm, Monday-Friday

Full details on our clinics can be found here:

Dublin Clinic Details Limerick Clinic Details

What appointments are we conducting?

Currently, we are conducting emergency and essential treatments only. Though we will provide some general guidelines here, determining whether you should attend an appointment should only be decided between you and your dentist. For the majority of patients, we will need to reschedule your appointments.

If you are experiencing pain, loss of functionality, swelling, bleeding or other forms of discomfort, you may be able to be seen.

Information about specific treatments is provided on this page. We will be reviewing all of our scheduled appointments and contacting all of our patients. We will honour any deposits or payments made toward treatments.

Patients should not worry about losing a deposit for not attending a scheduled appointment.

What should you do in an emergency?

If you are experiencing pain or discomfort or believe that your treatment is essential, please contact the clinics during opening hours.

If your call or email is not immediately answered, please be patient. We will respond to you as quickly as possible.

What is the best way to contact the clinics?

Since we are currently operating with reduced staff numbers and opening hours, we ask that people be patient.

We are going through a high volume of appointments, phone calls and emails, and will contact all of our patients to discuss their treatments.

The contact details for the practices are:

What precautions are we taking at 3Dental?

  • We are following guidelines put forward by the WHO and the HSE
  • We have reduced staff numbers and opening hours (see our Dublin and Limerick opening hours)
  • We are rescheduling all but emergency appointments
  • We are screening everyone who enters the clinics including taking temperatures with an infrared thermometer
  • We are triaging patients via phone, email and video
  • We require all patients who are experiencing any flu-like symptoms not to visit the clinics. These include fever, tiredness and a cough or difficulty breathing
  • We are providing hand-sanitiser in all areas (clinical and non-clinical)
  • We are providing the highest standard of PPE (personal protective equipment) to our clinicians
  • We are providing hydrogen peroxide pre-procedural mouth rinse for all patients
  • We have implemented strict cross infection control and are rotating surgeries
  • We have instituted a no hand-shake policy
  • We have increased our disinfection rate in all clinical and non-clinical areas
  • We have considerably reduced the number of patients we are seeing and are maintaining social distancing in the clinics

Which appointments are considered essential and emergency?

A general guideline is if you are experiencing pain or discomfort, you may be eligible to attend an appointment. You will need to contact the clinic to arrange, as we can not
accept walk-in appointments at this time. To arrange an appointment, please contact the clinics during opening hours.

Every case is unique, but the general guidelines outlined on this page may help you to understand if your situation requires essential treatment.

What procedures should I follow when visiting the clinic?

For up to date information visit If you are experiencing symptoms, you should self-isolate and contact your GP.

When attending an appointment at 3Dental, we ask that you observe these practices:

  • Do not visit the clinic if you are exhibiting any of the symptoms associated with COVID-19 including; cough, breathing difficulties, fever, chills, fatigue, headache, sore throat or aches and pains, or if you have been in contact with anyone who has been diagnosed with COVID-19
  • Wash your hands frequently with warm soapy water, use hand sanitiser provided and observe the no hand-shaking policy
  • Avoid touching your eyes, nose and mouth
  • Maintain social distancing while visiting the clinics and sit away from other patients
  • Use good respiratory hygiene - cover your mouth and nose with a bent elbow or a tissue when you cough or sneeze. Immediately dispose of used tissues in a closed bin
  • Be safe, be smart and be patient

Should I wear a mask and gloves?

No. Only those who are sick should wear masks and thus should not be visiting the clinic, anyone who is sick should self-isolate at home. Also, there is a global shortage of this equipment and should only be used by the sick and healthcare workers.

Masks do not work if used for a prolonged amount of time or if they become humid, wet or soiled.

Gloves are single-use only and are ineffective after long periods. Gloves can also create a false sense of security. If you are wearing gloves, it should be for a specified purpose for a limited amount of time. Gloves need to be disposed of correctly. You should not handle personal items such as phones, bags and wallets while wearing gloves.

What can I do to maintain oral health?

  • Wash your hands thoroughly before brushing
  • Continue to brush and floss as recommended
  • Do not share a toothbrush.
  • Toothbrushes should be stored apart from each other. If you store your toothbrushes in a cup on the sink, it may be desirable to move them away from one another for the time being
  • Periodically disinfect the sink with bleach or an antibacterial cleaner

Are 3Dental conducting general, hygiene, check-up and consultation appointments?

For the time being general appointments, cleaning appointments and check-ups will need to be postponed. If you have a scheduled appointment, you will be contacted by the clinic to advise you.

If you are experiencing pain or discomfort, contact the clinics during opening hours. We can conduct some consultations via video conference. If you are interested in receiving treatment immediately after we return to regular operation, call the clinic to ask about a video consultation.

What should I do if I have broken a tooth?

A broken tooth could be sensitive or painful. What's more, if left untreated, a broken tooth could get worse. If you have broken a tooth, call the clinics, and they can advise you on the best course of action. We may ask you to send in photographs or participate in a video consultation.

What do orthodontic braces patients need to know?

We will need to postpone most routine orthodontic appointments. There is no adverse effect to missing a braces tightening appointment, aside from potentially lengthening the treatment period.

If you are concerned about tooth movement, you can take a photo with
your phone, and send it in to us.

If there is an issue with your braces that is causing pain or discomfort, for instance, a wire has come loose and is cutting the inside of your mouth, ring our clinic, and we can advise you on the best course of action or set an appointment if necessary.

What do Invisalign patients need to know?

Most Invisalign appointments will be postponed. There is no harm in delaying the fitting of a new Invisalign tray. You can continue to wear your most recent Invisalign tray and could consider wearing the aligner less once you have achieved the desired movement.

For veneer and composite bonding patients

In general cosmetic procedures are not considered essential. A patient undergoing a cosmetic treatment who is wearing a temporary crown or veneers may need to come in to fit the permanent tooth, especially if the temporary is coming loose or is not correctly functioning.

Contact the clinic to discuss your procedure.

What do denture patients need to know?

Patients wearing dentures should continue to clean their dentures as recommended.
Appointments for denture fittings can be considered essential, especially if the patient is not able to eat.

If you have questions about your denture or believe you need an appointment, call the clinics, and they will be able to advise you.

What should I do if I have lost my retainer?

A lost retainer can have adverse effects, and it may be essential to replace the retainer immediately. If you have lost your retainer, call the clinic, and they can advise you on what
to do next.

What do whitening patients need to know?

Patients who are undergoing whitening treatments can continue the process, observing the instructions that were given with the treatment. If you have any questions about your whitening treatment, you can call the clinics during current open hours.

What do implant and bridge patients need to know?

Implant and bridge patients need to maintain good daily oral hygiene. They should brush and floss twice daily and rinse with mouthwash.

Most implant treatments have been postponed. For patients that have recently received an implant treatment, we are conducting after surgery reviews. We are also seeing patients for fittings where they are essential, especially if patients are having difficulty eating or struggling without them.

Anyone who is experiencing pain, discomfort, bleeding or swelling around an implant, a loose implant crown or bridge, or a fractured temporary crown or bridge should contact the clinics who can advise on the best course of action for their situation.

The contact details for the clinics are:

Recent Reviews

Christina Power

“Paul has been the most incredible dentist I've ever had, he's so meticulous and precise, it gives me full confidence he's the best person to get my crooked teeth, straight! (Nearly there) All the...”

Zara Jade

“Excellent service, very professional. Good value for money. Staff were very friendly and knowledgable. I would highly recommend this dental practice.”

Pat Cassidy

“Very efficient and painless experience with my implant! Magda, Mel, Christiane and Joaquin were all so kind, so helpful and very professional!”

Judith Ryan

“I’m a very nervous patient when it comes to my teeth. They’re extremely sensitive. Rosario in 3Dental Limerick was fantastic. She did an amazing job and had such a kind and understanding attitude. I...”

Yahya Albalawi

“My son got his tooth extracted in another practice (Smiles Dental Limerick). 3 days later he got an infection and he was in a real pain. He could not eat and he could not sleep well. Smiles Dental...”

Evie Doyle

“I had braces fitted by Paul at 3Dental and I am really happy with the result. It was hassle free and a brilliant experience. The staff were always very helpful and friendly throughout my time with...”

Aroma Bar

“If you need a very good dental clinic with good professionals, with a very well done job, then you have at least 3 reasons to choose 3Dental Dublin, The Red Cow House, Dublin 22: 1. Professional...”

Gerald Walsh

“I called the reception in Sept 2019 to get a quote on work I was thinking of doing for many years. The receptionist was so kind and I made an appointment to see Dr Fearghal O'Connell soon after. He...”


“Have to say 3Dental are a brilliant team of people but I have to say Dr. Andoni Jones is amazing such a lovely man and made me feel at total ease when doing my implant which I have dreaded and put of...”

Damien Gill

“I have suffered bad dental health for over 10 years and have been to many, many dentists. My wife heard an ad on radio and said to give them a try and turned out to be best decision ever. Have had...”

Helen Brady Skidmore

“So happy with my first visit yesterday with 3Dental, been so terrified of the dentist. The staff where so professional from checking in at reception to the lady I had cleaning my teeth Zaneta. She...”

Séamus Tully

“THE DENTIST!! Dun dun duuunn. Wow. All I can say is that the old misconception of going to the dentist is now well gone. My daughter pointed me in the direction of 3Dental as she is currently in the...”

Deborah Coombes

“My mam asked me to write this review on her behalf. Yesterday she had all the teeth removed from the top and implants fitted top and bottom. She then had her temporary teeth fitted and will return...”

Ashley Catherine Dooley

“Came today as an emergency appointment the staff were so friendly. Highly recommend”

Em Emzy

“I had braces on with 3Dental, the results are amazing I'm delighted with my teeth now! Here are pictures of before and after of my teeth”

Adrianna McDermott

“Got my braces with 3Dental a few years ago and still continue to go back for check ups. I cannot recommend Dr. Paul enough. He is amazing at his job. I never thought I'd have perfect straight teeth...”

Ana Miricescu

“I had my young daughter in 3Dental for few different treatments. Paul and Anna were absolutely amazing, most professional, nice and friendly people and I would never hesitate to recommend 3Dental and...”

Jennifer Byrne

“After being terrified of going to the dentist for years I went to 3Dental for my veneers to be done, from the moment I walked in I felt so relaxed and welcome by all the lovely staff there. I saw Dr....”

Paula Slattery

“The staff are so friendly and professional. I got an implant a few weeks back and was very nervous but the staff made me feel so relaxed and the procedure was so quick and painless. I would highly...”

Georgina Daly

“Love it every time I go! Paul (my dentist) is truly a gentleman - making my dreams come true from day 1. I was told by multiple dentists that I couldn't be helped because my teeth were a severe case....”

Ready for the Next Step? Book Your Free Consultation

Book A Consultation View Pricing Options